Who we are
This website is run by Resonate Wellbeing FZCO, trading as Resonate Wellbeing, Office 404, 4th Floor, One Lake Plaza Tower, Cluster T, Jumeirah Lakes Towers (JLT), Dubai. In this notice, “we” means the practice.
If you have a question about your information, email info@resonate-wellbeing.com or call +971 4 585 0841.
If you send us a message
The form asks for your name, your email address and a message. You choose what goes in the message, and it may include things about your health. We use it to reply to you and to send you a confirmation that it arrived. Nothing else.
The message is sent to the practice’s email inboxes by Resend, the email service the form uses. The website itself does not keep a copy in any database, and it does not write what you sent into its logs.
To stop the form being misused, the website briefly holds the internet address your message came from, in memory, to limit how many messages can be sent in a minute. It is not stored.
How long we keep it
We keep enquiry emails only for as long as we need them to reply to you and to arrange any appointment that follows. You can ask us to delete yours at any time.
WhatsApp, email and phone
If you message us on WhatsApp, WhatsApp handles that conversation under its own terms and privacy policy. Email and phone calls reach the practice directly.
The question assistant
The “Get in touch” button includes an assistant that answers questions about the practice from what is on this website. When it is switched on, your question is sent to OpenAI to write the answer. It is not logged by us. Please do not put personal or health details into it; use the form, WhatsApp or the phone for those.
Cookies and tracking
This website sets no cookies of its own and uses no analytics, advertising or tracking tools.
It keeps one small note in your browser, for the length of your visit, so the opening animation does not play on every page. It is cleared when you close the tab.
Other services on the page
A few parts of the site load from other companies, and those companies may collect information under their own policies:
- YouTube, for podcast episodes. The player uses YouTube’s privacy-enhanced mode and loads only when you press play.
- Spotify, for podcast episodes, only if you choose to listen on Spotify.
- Substack, which hosts the blog and its images.
- Google Maps, for the map of the clinic on the homepage. The map loads from Google when you scroll near it, and Google also handles anything you open from it, such as directions.
- Vercel, which hosts this website and, like any web host, processes technical details such as your internet address to deliver pages and keep the site secure.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email info@resonate-wellbeing.com or call +971 4 585 0841.
What this notice does not cover
This notice covers this website. It does not cover the clinical records kept if you become a client of the practice.
If this notice changes, the date at the top changes with it.